PAIE Client Service Charter

PAIE is a program of the Toronto and Region Conservation Authority (TRCA).

TRCA Core Values

  • Integrity: We are honest, ethical, and professional.
  • Collaboration: We achieve shared goals through a solution-oriented approach.
  • Accountability: We are responsible for our actions, behaviours, and results.
  • Respect: We are equitable, fair, and respectful while recognizing individual contributions and diversity.
  • Excellence: We maintain a high standard of performance and customer service, consistently striving to improve and produce quality work.

You Can Expect

  • Prompt, courteous high-quality service
  • Respectful and dedicated staff who will maintain confidentiality
  • Referrals to other services and programs when appropriate
  • An acknowledgment within 2 business days and a response within 5 business days when a response is requested

Feedback process

Your feedback is very important to us.

  • We encourage all current PAIE clients to reach out to their assigned coordinator as a first step.
  • If the issue is not resolved to the satisfaction of the client, then the client can email the on-site Supervisor